The Future of the Contact Center

December 12-14, 2023 | 12PM ET 

Meet the Speakers

Speakers


Brian Cantor
Brian Cantor
Director & Principal Analyst
CCW Digital
Brooke Lynch
Brooke Lynch
Senior Analyst & Staff Writer
Customer Management Practice
Mike McIver
Mike McIver
Call Centric Business and Product Category Manager
Jabra
John Burke
John Burke
Head of Customer Experience & Systems
Wine Enthusiast
Joy Joslin
Joy Joslin
Director, Guest Relations and Safety
Oklahoma City Thunder
Chris Kocek
Chris Kocek
CEO, Author
Gallant Branding
Era Ziroe
Era Ziroe
SVP, Director of Client and Employee Experience
KeyBank
Angel Christopher Gomez
Angel Christopher Gomez
AVP Consumer Sales, Onboard Cruise Sales and Brand Events
Celebrity Cruises
Amy Payne
Amy Payne
Global VP of Customer, Partner and Events Marketing
Talkdesk
Tom Grosso
Tom Grosso
Executive Director, Service Desk
CAI
Karen Naves
Karen Naves
SVP of Global Demand Generation
Tealium